Trader Dispute & Escalation Wizard

Forex Trader Dispute & Escalation Wizard

Where to lodge your complaint: Find the exact legal and regulatory escalation pathway based on your broker’s status.

Step 1: What is your broker’s licensing status?
Step 2: What is the nature of your dispute?
Step 3: Document Checklist & Evidence Gathering
Before escalating to regulators or payment processors, ensure you have gathered the following:
  • Account Details: Trading Account ID, registered email, and official broker sub-entity name.
  • Transaction Evidence: M-Pesa MPESA reference codes, bank statements, or crypto TXIDs.
  • Trade Logs: MT4/MT5 order IDs, timestamps, execution prices, and screenshots.
  • Written Communication: Screenshots or PDF exports of live chat transcripts and support email threads.
Customized Dispute Escalation Roadmap

This article was last updated on: August 1, 2026